Help Centre

Welcome to our Help Centre page! Here, you’ll find all the information you need regarding our terms and conditions, returns policy, and frequently asked questions. We hope this information is helpful for you, but if you need further assistance, please don’t hesitate to get in touch.

Frequently Asked Questions

Here, we’ve compiled a list of the most frequently asked questions we receive about our services or products. We’ve done our best to provide thorough and straightforward answers, but if you can’t find what you’re looking for, please don’t hesitate to reach out to our customer support team. We’re here to help and want to ensure that you have all the information you need to make the best decision for your needs.

Not only are we online at www.SpiceRetail.ie, we also have a physical retail store based in Gorey, Co. Wexford – Just opposite Gorey Shopping Centre. With over 25,000+ products in-store, you can be sure that a trip to Spice Home & Garden will put a smile on your face!

Placing an order is simple and straightforward. You can either browse our online store and add products to your cart. Once you’ve confirmed your order, we will process it and arrange for delivery accordingly.

Yes, you can have an order that you placed online delivered subject to our Delivery & Shipping Terms

Please note, as we are currently experiencing high demand for online orders, we kindly ask that you bear with us as we work to fulfil your order.

We normally expect your order to be dispatched within 2-10 working days*

During this time within the distribution industry, there may be a delay with the processing of your order due to shipping restrictions. Please allow extra time for your order to be delivered.

Please Note: If there’s been a delay with your order, the team will do their best to keep you informed throughout.

*Subject to change

Yes, this is rare occurrence, but normal.

Unfortunately, having a physical shop means that we can sometimes suddenly run out of stock of an item. When this happens with an online order and the item ordered isn’t available, our team finds the best substitute for that item that is of equal value or more.

Don’t worry, you’re not going to end up with a lightbulb instead of a toilet brush! 🤣

Yes, you will be able to cancel your online order and request a refund as per our Returns Policy Here >>

Please contact social@SpiceRetail.ie for more assistance with a refund.

Please note: if your order is in transit with our delivery company, you will need to wait until you receive your item(s) and then return the item to our store to process a refund.

When a charge is submitted to the issuer of your card, they have automated systems and models that determine whether or not to authorize it. These systems analyze various signals, such as your spending habits, account balance, and card information such as the expiration date, address information and CVC.

If your card issuer declines a payment, Stripe shares with you as much information explaining the decline as we receive.

Unfortunately, most declines are categorized by the card issuer as “generic” so it’s not always possible to know exactly why a payment was declined. If all of the card information seems correct, it is best to contact your card issuer and ask for more information. For privacy and security, card issuers can only discuss the specifics of a declined payment with their cardholders–they cannot discuss this with Spice Retail, or even with Stripe.

Unfortunately, due to GDPR and privacy guidelines, we are unable to take card details over the phone. If you are encountering any issues, our customer service team are happy to remain on the phone to help guide you through the buying process.

If you believe your item is damaged or not working as it should be and is within a reasonable time frame, please refer to our returns policy or fill out our form to report a faulty item.

Still have a query? Contact Us Here >>