For returns on items purchased in store, we are happy to exchange or refund the merchandise. Goods must be returned as sold within 14 days to the original store of purchase along with a receipt.

No Receipt = No Exchanges/Refunds 

We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied.

Merchandise accompanied by a gift receipt may be exchanged within 14 days.

Clearance price merchandise may only be exchanged or a credit note issued, if returned within 14 days and with an original receipt.

For hygiene reasons, Spice Retail’s in store refund policy does not extend to the following products: curtains, sheets, duvets, duvet covers, pillows, protectors and enhancers unless returned within 14 days, unopened and complete with an original receipt.

All returns or exchanges must be done in store where goods were purchased.

You will be issued a refund by the same method of payment used for the original transaction.

Note: We reserve the right to refuse a return under this policy, if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, in their original packaging with all documentation, and the item and its packaging are undamaged and unused.

At Spice Retail we want our customers to be completely satisfied with their purchase made from www.spiceretail.ie

We recommend you read this Returns Page in full prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.

We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied.

For returns on items purchased online, we are happy to exchange or refund the merchandise. Goods must be returned as sold within 14 days to the original store of purchase along with your order number.

Clearance price merchandise may only be exchanged or a credit note issued, if returned within 14 days and with an original receipt.

For hygiene reasons, Spice Retail’s in store refund policy does not extend to the following products: curtains, sheets, duvets, duvet covers, pillows, protectors and enhancers unless returned within 14 days, unopened and complete with an order number..

All returns or exchanges must be done where goods were purchased.

You will be issued a refund by the same method of payment used for the original transaction.

Note: You will be liable for the cost of returning the goods and must ensure that it is returned in protective packaging. 

Note: We reserve the right to refuse a return under this policy, if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, in their original packaging with all documentation, and the item and its packaging are undamaged and unused.

Please get in contact with our Customer Service Team for more information on how to make a return.

This returns policy only applies when you make a purchase online from our website.

The decision to accept the return is at the discretion of our Customer Service team.

There is a cooling-off period of 14 days during which you have the right to cancel your order.

You must provide notice of cancellation by contacting us no later than 14 days after the receipt of goods.

We will refund in full granted the order is returned in its original condition. You will be liable for the cost of returning the goods and must ensure that it is returned in protective packaging. If you are returning the full order, under the cooling-off period any initial shipping charges you already incurred will not be refunded.

There are a number of exclusions from our standard returns policy due to the nature of some of the products we sell. The exclusions are as follows:

Mattresses, mattress toppers or protectors, curtains, towels, toilet seats, throws and blankets, sofa covers, armchair covers, bedding (including duvets, duvet covers, bedspreads, pillows, pillowcases, fitted sheets, flat sheets, valances): For Health and Hygiene reasons we are not able to accept returns on these items unless unopened and sealed in original packaging or if faulty.

Please Note: Items returned to our warehouse will be tested for faults – if item is not defective or has no faults and isn’t operating due user error, you will be liable for the cost of returning the goods and cost of delivery will be deducted from the refund owed.

If the item was damaged in transit If you receive delivery of a package and the contents have been damaged in transit, you can return the item(s) to us for a replacement or refund granted you notify us within 7 days of receipt of the order. The item must be returned with all packaging materials, manuals and accessories intact. You will be refunded for postage and delivery charge up to the value of the original delivery charge.

If the item is defective (within 90 days of receipt) You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. If any item that we deliver to you arrives damaged or is faulty, then we will happily replace the item for free or refund the item. We will refund the cost of returning the parcel up to the value of the original delivery charge.

Please get in contact with our Customer Service Team for more information on how to make a return.

Damaged goods must be returned in the condition received by you with all original packaging, accessories and manuals.

You can request that we cancel your order before it is shipped by filling out our Cancellation Form or getting in contact with our Customer Service Team. We will do our utmost to cancel the order before it is shipped and process a full refund. If an order has already been dispatched, you should follow the above instructions for returning unwanted orders. 

Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods (as set out herein) or cancellation of the order.

Once the refund is processed, it will take between 5 – 10 working days for the funds to settle with your bank.

Please Note: Items returned to our warehouse will be tested for faults – if item is not defective or has no faults and isn’t operating due user error, you will be liable for the cost of returning the goods and cost of delivery will be deducted from the refund owed.

Goods returned for repair/replacement/refund within 90 days of purchase will be assessed and/or repaired, replaced or refunded within a reasonable time frame.

Please note: If you are returning a faulty item within warranty with a receipt, then you may be entitled to a repair. If it can’t be repaired you may be offered a replacement and if it can’t be replaced you may be offered a refund. With the nature of any faults, each case will be dealt with on an individual basis.

For repairs, you may be provided with an indicative repair time. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description.

You may be required to pay labour, assessment and/or freight fees if goods are determined to have been damaged by misuse or accident, or where your rights under the Consumer Protection Act 2007 or any manufacturer’s warranty do not apply. We may provide you with an indicative fee; this fee may vary due to reasons beyond our control.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

For Replacements/Replacement Parts, as we do not have replacement parts in store, we may pass you onto the manufacturer where they will help you in sourcing the part needed. Our customer service team will inform you of the process. 

You may be provided with an indicative replacement time from the manufacturer. These times may vary due to reasons beyond both our control and the manufacturer’s, i.e. part availability or incorrect fault description.

You may be required to pay labour, assessment and/or freight fees if goods are determined to have been damaged by misuse or accident, or where your rights under the Consumer Protection Act 2007 or any manufacturer’s warranty do not apply. We may provide you with an indicative fee; this fee may vary due to reasons beyond our control.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for replacement may be replaced by refurbished goods of the same type rather than being replaced with a new part. Refurbished parts may be used to replace some parts.

Please Note: Items returned to our warehouse will be tested for faults – if item is not defective or has no faults and isn’t operating due user error, you will be liable for the cost of returning the goods and cost of delivery will be deducted from the refund owed.

Get in Contact with our Customer Service Team where they will advise you on the best way to return your item.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

For exchanges on items purchased in store, we are happy to exchange the merchandise. Goods must be returned as sold within 14 days to the original store of purchase along with a receipt.

Merchandise accompanied by a gift receipt may be exchanged within 14 days.

Clearance price merchandise may only be exchanged or a credit note issued, if returned within 14 days and with an original receipt.

For hygiene reasons, Spice Retail’s in store refund policy does not extend to the following products: curtains, sheets, duvets, duvet covers, pillows, protectors and enhancers unless returned within 14 days, unopened and complete with an original receipt.

All exchanges must be done in store or online where goods were purchased.

You will be issued a refund by the same method of payment used for the original transaction.

Please Note: Items returned to our warehouse will be tested for faults – if item is not defective or has no faults and isn’t operating due user error, you will be liable for the cost of returning the goods and cost of delivery will be deducted from the refund owed.

Note: We reserve the right to refuse an exchange under this policy, if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, in their original packaging with all documentation, and the item and its packaging are undamaged and unused.

All Sahara products are sold with a manufacturer’s warranty which is activated when you register your product. See the register your product page under the support section on Sahara’s website.

Details of the warranty time period are included in the User Manual of the product.

In the event of any damage or fault to your product (that is not the result of customer misuse), Spice Home and Garden will contact Sahara BBQ on your behalf and request that a replacement part, for customer installation, will be supplied free of charge.

Note: This could take up to 2 working days to arrange. 

In the event that the damage or fault cannot be resolved within the 2 working days with the replacement of a part, Spice Retail will then arrange for the courier to collect your item & return it to Sahara BBQ. Upon inspection of the returned item to verify the fault, you will be refunded the complete purchase price and the cost of return.

Spice Retail does not offer replacements. 

Please Note: Items returned to our warehouse will be tested for faults – if item is not defective or has no faults and isn’t operating due user error, you will be liable for the cost of returning the goods and cost of delivery will be deducted from the refund owed.